Member Store listings are sold by verified sellers through Stripe Checkout. After payment you receive an order confirmation and can track status under My Orders. Digital and physical fulfillment timelines depend on the listing and seller.
Refund eligibility follows the return windows and policies on Returns & refunds. Buyers may request refunds through the marketplace refund flow; partial refunds are supported when policy allows. Refund timing depends on your payment method and the seller’s processor settlement.
If you paid with a card and believe a charge is incorrect, you may open a dispute from your order or refunds page. A chargeback is a bank-initiated reversal; we package evidence to Stripe on behalf of sellers but Stripe and the card network decide the outcome. Respond promptly when we request evidence and check dispute status on your order timeline.
Sellers complete Stripe Connect identity verification before publishing. If a seller’s store is unavailable, their account may be under review or restricted until verification requirements are met. Buyers are protected by marketplace policies regardless of seller verification state at checkout time.
Certain categories (weapons, controlled substances, counterfeit goods, adult content, and others) cannot be listed. Prohibited categories are enforced from platform runtime policy at publish time. See Seller Policy and Seller risk guide for seller-facing detail.
If you bought from a member seller and need order-specific help, use order messaging and refunds/dispute flows first. For selling on Member Store, start at Seller setup and read the Seller Policy.
For platform help with orders, refunds, chargebacks, or account access, contact us via Contact and include your order id when available. For urgent payment issues, reference your order id and the email used at checkout.